Knowledgebase

Error initializing bptree (Failed to create bfTable.bdb because it exists already)

Problem Description: When performing a backup of any type, the following error message is received…

Microsoft Hyper-V Server is either not started or not installed on this computer (Hyper-V VM backup)

Product Version: PlanetPRO: Post-6.3 OS: Windows Problem Description: When performing a Hyper-V VM backup, the…

Spooling failed – There is not enough space on the disk (VMware VM backup)

Product Version: PlanetPRO: Post-6.3 OS: Windows Problem Description: When performing a VMware VM backup, the…

VM_MISSING_VM (VMware VM backup)

Product Version: PlanetPRO: Post-6.3 OS: Windows Problem Description: When performing a VMware VM backup, the…

vmx file cannot be found for virtual machine located on VMFS datastore name with space (VMware VM backup)

Product Version: PlanetPRO: 6.9.0.0 OS: Windows Problem Description: When performing a VMware VM backup, the…

Cannot connect to the host machine (VMware VM backup)

Product Version: PlanetPRO: Post-6.3 OS: Windows Problem Description: When performing a VMware VM backup, the…

Failed to create snapshot – Found error while waiting for task to complete (VMware VM backup)

Product Version: PlanetPRO: Pre-6.9.4.0 OS: All platforms Problem Description: When performing a VMware VM backup,…

Failed to create snapshot – Insufficient disk space on datastore (VMware VM backup)

Product Version: PlanetPRO: AllOS: All platforms Problem Description: When performing a VMware VM backup, the…

Failed to list running VMs on this host. Error: The specified version was not found (VMware VM backup)

Product Version: PlanetPRO: All OS: All platforms Problem Description: When performing a VMware VM backup,…

Failed to remove backup snapshot. (Unexpected LineCommand exception while executing ‘deleteSnapshot’) (VMware VM backup)

Product Version: PlanetPRO: 6.9.0.0 OS: Windows Problem Description: When performing a VMware VM backup (for…

Failed to remove backup snapshot. (VMware VM backup of VM with snapshot trees with multiple sub-branches)

Product Version: PlanetPRO: All OS: All platforms Problem Description: When performing a VMware VM backup,…

ISSUE: Failed to take snapshot of VM (code 7021) internal error code:3 (VMware VM backup)

Product Version: PlanetPRO: Post-6.3OS: Windows Problem Description: When performing a VMware VM backup, the following…

Failed to take snapshot of VM (code 7021) internal error code:5 (VMware VM backup)

Product Version: PlanetPRO: Post-6.3 OS: Windows Problem Description: When performing a VMware VM backup, the…

Failed to take snapshot on virtual machine caused by: java.io.IOException unexpected server return (VMware VM backup)

Product Version: PlanetPRO: Post-6.3 OS: Windows Problem Description: When performing a VMware VM backup, the…

File cannot be found for virtual machine with file name containing percent encoding characters (VMware VM backup)

Product Version: PlanetPRO: All OS: All platforms Problem Description: When performing a VMware VM backup,…

Incorrect status shown for VMware guest virtual machine in backup source menu (VMware VM backup)

Product Version: PlanetPRO: 6.3.1.0 OS: Windows Problem Description: Status of the VMware ESX / ESXi…

java.lang.NullPointerException at com.ahsay.obc.os.e (Unknown Source) (VMware VM Backup)

Product Version: PlanetPRO Post-6.3 OS: Windows Problem Description: When performing a VMware VM backup, the…

There is not enough space on the disk (insufficient free space in temporary directory)

Product Version: PlanetPRO Version: All OS: Windows Problem Description: When performing a MS Exchange server…

When setting up a Microsoft SQL Backup Set, I cannot list the available SQL servers, what can I do?

You can try running “osql –L” in a command prompt, you should see the following:…

Scheduled backup jobs are not running on my Windows machine, why?

Please try the followings: Check if [Control Panel] -> [Administrative Tools] -> [Services] -> [Online…